Call Center Humor

Customer:     'I've been calling 700-1000 for two days and can't get through; can you help?'
Operator:     'Where did you get that number, sir?'
Customer:     'It's on the door of your business.'
Operator:     'Sir, those are the hours that we are open.'

Caller:          'Can you give me the telephone number for Jack?'
Operator:     'I'm sorry, sir, I don't understand who you are talking about.'
Caller:          'On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?'
Operator:      'I think it means the telephone plug on the wall.'

Call to Motoring Services
Caller:         'Does your European Breakdown Policy cover me when I am traveling in Australia?'
Operator:     'Does the product name give you a clue?'

Caller (enquiring about legal requirements while traveling in Europe)
'If I register my car in France, and then take it to England, do I have to change the steering wheel to the other side of the car?'

Call to Directory Services
Caller:  'I'd like the number of the Argo Fish Bar, please'
Operator: 'I'm sorry, there's no listing. Are you sure that the spelling is correct?'
Caller: 'Well, it used to be called the Bargo Fish Bar but the 'B' fell off.'

Then there was the caller who asked for a knitwear company in Woven.
Operator:        'Woven? Are you sure?'
Caller:             'Yes. That's what it says on the label -- Woven in Scotland...'

On another occasion, a man making heavy breathing sounds from a phone box told a worried operator: 'I haven't got a pen, so I'm steaming up the window to write the number on.'

Tech Support:      'I need you to right-click on the Open Desktop.'
Customer:             'OK.'
Tech Support:      'Did you get a pop-up menu?'
Customer:             'No.'
Tech Support:      'OK. Right-click again. Do you see a pop-up menu?'
Customer:             'No.'
Tech Support:      'OK, sir. Can you tell me what you have done up until this point?'
Customer:            'Sure. You told me to write 'click' and I wrote 'click. '

Tech Support:      'OK. At the bottom left hand side of your screen, can you see the 'OK' button displayed?'
Customer:            'Wow! How can you see my screen from there?'

Caller:  'I deleted a file from my PC last week and I just realized that I need it. So, if I turn my system clock back two weeks will I get my file back again?'

Operator:         'Computer assistance; may I help you?'
Caller:              'Yes, well, I'm having trouble with WordPerfect.'
Operator:         'What sort of trouble??'
Caller:              'Well, I was just typing along, and all of a sudden the words went away.'
Operator:         'Went away?'
Caller:              'They disappeared'
Operator:         'Hmm. So what does your screen look like now?'
Caller:              'Nothing.'
Operator:         'Nothing??'
Caller:              'It's blank; it won't accept anything when I type.'
Operator:         'Are you still in WordPerfect, or did you get out?'
Caller:              'How do I tell?'
Operator:         'Can you see the 'C: prompt' on the screen?'
Caller:              'What's a sea-prompt?'
Operator:         'Never mind, can you move your cursor around the screen?'
Caller:              'There isn't any cursor; I told you, it won't accept anything I type.'
Operator:         'Does your monitor have a power indicator??'
Caller:              'What's a monitor?'
Operator:         'It's the thing with the screen on it that looks like a TV.
                         Does it have a little light that tells you when it's on?'
Caller:               'I don't know.'
Operator:          'Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that??'
Caller:              'Yes, I think so.'
Operator:         'Great. Follow the cord to the plug, and tell me if it's plugged into the wall.
Caller:              'Yes, it is.'
Operator:         'When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one? '
Caller:               'No.'
Operator:          'Well, there are. I need you to look back there again and find the other cable.'
Caller:               'Okay, here it is.'
Operator:          'Follow it for me, and tell me if it's plugged securely into the back of your computer.'
Caller:               'I can't reach.'
Operator:          'OK. Well, can you see if it is?'
Caller:               'No.'
Operator:          'Even if you maybe put your knee on something and lean way over?'
Caller:               'Well, it's not because I don't have the right angle -- because it's dark.'
Operator:          'Dark?'
Caller:               'Yes - the office light is off, and the only light I have is coming in from the window.'
Operator:           'Well, turn on the office light then.'
Caller:               'I can't.'
Operator:          'No? Why not?'
Caller:               'Because there's a power failure.'
Operator:           'A power .... A power failure? Aha. Okay, we've got it licked now. Do you still have the boxes and manuals packing stuff that your computer came in?'
Caller:                'Well, yes, I keep them in the closet.'
Operator:           'Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from.'
Caller:                'Really? Is it that bad?'
Operator:           'Yes, I'm afraid it is.'
Caller:                'Well, all right then, I suppose. What do I tell them?'
Operator:           'Tell them you're too stupid to own a computer!'

(I really hope this customer service representative gets his job back…)

Originator Unknown

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